Hotel Palazzo Vecchio welcomes its guests in an elegant early 20th-century building, just a few steps from Santa Maria Novella Train Station and in the heart of Florence’s historic center. Thanks to its strategic location, it is the ideal choice both for business travelers and for those wishing to discover the city’s wonders, just a short walk from the Duomo, the conference center, and the main monuments.
The property extends over five floors and features 34 comfortable rooms, all equipped with a private bathroom. A small private car park makes the hotel a convenient option even for guests arriving by car. Every morning, a continental buffet breakfast is available upon request and for an additional fee, served in the dedicated breakfast room. Our friendly and attentive staff will be happy to offer assistance, personalized recommendations, and information to help you make the most of your stay in Florence and plan excursions in the surrounding area.
Hotel Palazzo Vecchio is located just a few steps from Santa Maria Novella Station and the heart of Florence. Housed in an elegant early 20th-century building, it offers 34 rooms with private bathrooms, convenient private parking, and buffet breakfast upon request. Its strategic position makes it ideal for both business and leisure stays.
Located in the historic center of Florence, Hotel Palazzo Vecchio combines old-world charm with modern comfort, featuring cozy rooms, private parking, and buffet breakfast available on request.
What We’ve Improved Thanks to Your Feedback
At Hotel Palazzo Vecchio, we consider your suggestions a valuable tool to continuously improve the quality of our services.
Recently, we have introduced several structural and organizational improvements to make our guests’ stay even more comfortable, functional, and sustainable.
Simplified and Transparent ZTL Registration
The procedure has been made clearer and easier: the ZTL registration service now has a symbolic cost of €1 and does not require vehicle information in advance. Everything is handled conveniently at check-in.
Updated and More Detailed Room Descriptions
Room descriptions have been revised to provide more accurate information: the Single Room is compact (about 8 m²), while the Standard and Economy Double Rooms are furnished in a classic style and equipped with a small fridge (not a minibar).
Additional Communication for Smaller Rooms
To ensure full transparency, we send an informative email whenever a smaller-sized room is booked, so guests can confirm that they’ve chosen the option best suited to their needs.
Improved Comfort During Cold Seasons
During the winter months, we’ve strengthened our guest support by paying extra attention to window closure, providing additional blankets, and assisting with the use of the air conditioning in “heat” mode, complementing the central heating system.
Clearer Management of Complaints and Refunds
We’ve introduced a more straightforward and transparent process: guests are invited to send an email for administrative review, and approved refunds are processed promptly.
More Complete Direct Booking Confirmations
Confirmation emails now include all key details: stay dates, total amount, whether breakfast is included, local city tax payable on-site, and the cancellation policy.
Enhanced Cleaning and Maintenance Standards
We’ve increased periodic inspections of rooms and facilities to ensure consistently clean, functional, and welcoming environments. Preventive maintenance allows us to respond quickly to any reported issues.
Ongoing Staff Training
Our team regularly participates in training sessions focused on hospitality, communication, and request management, to offer increasingly attentive and personalized service.
Breakfast Improvements
We’ve introduced fresher, higher-quality products, with more sweet and savory options to suit different guest preferences—while maintaining the care and variety that define us.
Enhanced Soundproofing
We’ve improved the soundproofing of several windows identified as noisier, ensuring a quieter rest and better acoustic comfort.
Widened Parking Entrance
The entrance to our parking area has been expanded to make maneuvering easier and access more comfortable, even for larger vehicles.
New Electric Vehicle Charging Stations
We’ve installed charging stations for electric vehicles, available to guests who travel sustainably.
Reduced Plastic Use
We’ve launched a program to reduce single-use plastics by introducing eco-friendly products and packaging, aiming to lower our environmental impact and promote sustainable practices.
Free Slippers for Guests Booking on Our Official Website
As an extra touch of care, we offer complimentary slippers to all guests who book directly through our official website.